Returning life to your treasured artefacts

Frequently Asked Questions

1.  How do I find out what it will cost to have my item treated?

Just give us a call or send an e-mail to make an appointment for a free personal consultation; or send digital images with a description of the damage for a treatment cost estimate.

2.  How much will it cost to get my item fixed?

Costs are based on the amount of time it will take and materials required for treating the item, not the item’s monetary value. Prices range from $60 to several thousand; but an average price range is between $100 and $500 per item.

3.  What if I don’t live in or near Ottawa, Ontario? 

Send us some digital images and a description of the damage to obtain a price estimate. If you wish to proceed, package and ship the items via courier (FedEx, Purolator, UPS), professional art handler (ArtZone), or via regular post.

4.  How can I ship a book to you for treatment?

Wrap it in several layers of bubble wrap, and place in a close fitting, heavy, cardboard box. The book must not move or shift within the box, both at the sides and top and bottom. Ship the item via courier (FedEx, Purolator, UPS), professional art handler (ArtZone), or via regular post; letting me know via e-mail or by phone the day it has been shipped. You will receive a notification upon receipt of the item.

5.  How can I ship my print, map, stamps, poster, photograph, documents or other flat paper material to you for treatment?

Place item between two pieces of paper, followed by two pieces of heavy corrugated board. If item is framed, place pieces of cardboard over the glass (pieces should fit the inside of the frame closely) and wrap several times in bubble wrap, using cardboard ‘frame-shipping’ corners if available. Wrap package in paper, and ship via courier (FedEx, Purolator, UPS), professional art handler (ArtZone), or via regular post; letting me know via e-mail or by phone the day it has been shipped. You will receive a notification upon receipt of the item.

6.  Is my item worth having treated? 

Treatment procedures will renew, restore, stabilize, preserve and return life and beauty to your treasured artefacts, collectibles, and family memorabilia. Historical artefacts have many forms of value beyond monetary worth; research, esthetic qualities, sentimental value, cultural value, and historic documentation are all good reasons for having your item treated. So ask yourself, why am I having the item treated? What values do you attach to it? And how much money you wish to spend?

7.  How long does it take to treat an item?

Treatments can involve several hours to several hundred hours of labour. Although most treatments take between one and ten hours, items must be researched, documented and allowed to recover after treatment resulting in and average turn over time of 1 to 2 months. Some treatments can be done in a quicker time period, however, a minimal timeline is two weeks.

8.  Can I have copies of the ‘Before’ and ‘After Treatment’ images?

Yes. Ubbink Book & Paper Conservation retains the copyright to all treatment documentation; but is willing to share this with the owners of the treated items. Photographs are digital and available in jpeg format.

9.  What are the risks associated with restoration and conservation treatment?

Ubbink Book & Paper Conservation is operated by an Accredited Conservator, who follows a code of ethics protecting the integrity and overall preservation of your artefacts. There are always risks posed during treatment. They are mitigated through testing, research, and experience; and all risks associated with your treatment are discussed prior to treatment.